1. How do I buy products from www.vinuricotnari.ro?
Cotnari Wine House sells its products online through the on-line payment services of www.PlatiOnline.ro. In this way we can provide our customers with a secure and efficient online ordering and payment service.
You can buy our products online by following 3 steps:
a. Select the product you want to purchase and click on the “Buy Now!” link
b. Enter your personal information.
This information is necessary for the correct and efficient processing of the order placed by you. Entering your personal data is done using a 128-bit SSL encrypted connection. More information is available under “How secure is it for me to pay online?”. Personal information is not transferred to other third parties, neither by the Cotnari Wine House nor by PlatiOnline. Be sure to fill in the correct form and indicate who will be invoiced and delivered. The email address is of extreme importance because the information about the order and the products ordered will be sent by e-mail. An incorrect email address slows the entire order of the product. Moreover, the Cotnari Wine House and PlatiOnline will not be able to contact you and inform you about the status of your order.
If the delivery address is not the same as the billing address, please indicate this by selecting the menu at the end of the form. Choose your preferred payment method and confirm the dates by choosing “Next Step”.
c. Enter your credit / debit card details:
If you have chosen the “Credit / debit card” payment method, you need to fill out a form with your card information. For credit / debit cards issued under Visa and MasterCard (Visa / Visa Electron and Mastercard / Maestro), the “3-D Secure” system developed by these organizations provides on-line transactions the same level of security as those achieved at the ATM or in the physical environment, at the merchant. “3-D Secure” first ensures that no information about your card is transferred or stored at any time on our servers or on the PlatiOnline servers, these data being directly entered into Visa and MasterCard systems. In addition, “3-D Secure” is an authentication system for the identity of cardholders in an electronic environment. The authentication process of the cardholder is based on the security code known only by the cardholder and is only deployed on Visa or MasterCard servers, as the case may be. The “3-D Secure” system allows online shopping with any Visa or MasterCard card, including debit and electronic Maestro and Visa Electron. Virtual cards issued by these organizations are also accepted.
If the card transaction has been successful, the following screen will thank you for ordering on our site and provide you with the relevant information for your order. You will also receive this information by e-mail.
2. Security policy
How safe is it for me to pay online?
The products on this website are marketed on-line through the online payment services provided by PlatiOnline. The risks associated with an on-line payment are:
• The personal data entered by you to complete the order is in the possession of third parties and is abusively used – S.C. WINE HOUSE COTNARI S.A. and PlatiOnline guarantees the security of its IT systems. Read “PlatiOnline Privacy Policy” and “Privacy Policy S.C. WINE HOUSE COTNARI S.A. “for more information on the subject.
• Your data for bank card payments – card number, expiration date, etc. – be in possession of third parties and be abusively used. In the case of the “3-D Secure” system applied by PlatiOnline for Visa or MasterCard payment, no information about your card is transferred or stored at any time on our servers or on the PlatiOnline servers, this being directly introduced into Visa or MasterCard systems, as the case may be. In addition, if your card has been issued by a certified 3-D Secure bank, the transaction authorization is only allowed after you have been logged in to this system – the introduction of a secret code / password known only to you, similarly PIN code for ATM transactions. Read “Verified by Visa” and “SecureCode” for full details of the “3-D Secure” system.
3. Methods of payment
You can choose from the following payment methods: credit / debit card, bank transfer / payment order. If you’ve selected a credit / debit card as a payment method, you’ll need to fill out a form with the data about it. If your card transaction has been successful, the following screen will thank you for your order on our site and provide you with the information relevant to the order. You will also receive this information by e-mail.
We accept the following credit / debit cards: Visa, Visa Electron, Mastercard / Eurocard, Maestro, including Visa or MasterCard virtual cards. Using your bank / credit card payment method your order will be processed immediately. For orders for which you have selected a bank transfer payment method, the order processing will be processed only after the payment has been credited to the PlatiOnline account with the amount transferred, thus introducing a 2-4 day gap, on a case-by-case basis.
For payment by card, the transaction will appear on your account statement named “vinuricotnari.ro”.
