Given the perishable nature of the products we sell, the vendors do not give us any guarantee. Except for products in the accessory section purchased through this site, which benefits from the guarantee provided by the supplier to each trademark, in compliance with the legal provisions in force. We want and want to be fully satisfied with the purchases made on our site, however, if you are not satisfied with the purchased products, you can return them under the legal framework in force.
The Romanian legislation on electronic commerce and the regime of distance contracts (Ordinance No. 130 / 31.08.2000, supplemented by Law No. 51 of 21 January 2003 for the approval of Government Ordinance 130/2000) provides: “The consumer has the right to notify in writing to the trader, to renounce the purchase, without penalty and without invoking a reason, within 10 working days of receiving the product.”
Thus, you can return any product ordered from our virtual store within 10 days without penalties and without asking you any questions about why you made this decision. The termination of the contract is done only in writing. Only products that have not been removed from our premises can be returned under these laws. The only condition is that the product is in the same condition as it was delivered to you (have original packaging and documents that accompanied it). Within 30 days of the date of return, we will return the order value to your account or by postal order. Return credits will be borne by the buyer. There will be no refund of transport and freight insurance costs.
You cannot return a product that has defects caused by you. We make sure that the products on our site reach you in the best possible conditions.
At the same time, the following are stipulated: “The consumer may not unilaterally terminate the contracts for the supply of products executed according to the consumer’s specifications or distinctly personalized products as well as those which, by their nature, cannot be returned or that can be degraded or damaged rapidly “, In other words, products that have been personalized at the express request of the customer cannot be returned. Product returns will be made at the expense of the customer, using the same shipment service as the shipment. Products returned will be insured during transportation at the expense of the customer.
If you have been sent a product other than the one you ordered, you can return it. We will bear all shipping costs and will send you the requested product as soon as we receive the parcel. If the product is no longer in stock, you will be returned to it in full or you will be able to select other products on our site within the limit of the amount paid to us.
If you have wrongly ordered the model, you can return the product for replacement, provided that both the product and the packaging are undamaged and undamaged in any way. The shipping charges will be incurred by you in this case.
To be able to return the product you must write to office@vinuricotnari.ro. Send the parcel with the product and invoice from the package to an address to be communicated by our operators. The transport charges in this case will be borne by you.
